Chery Northern Beaches is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Chery Northern Beaches manages personal information. It is structured as follows:

1. Personal information Chery Northern Beaches collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting Chery Northern Beaches and complaints
10. Changes to Privacy Policy

1. Personal information Chery Northern Beaches collects

The main types of personal information Chery Northern Beaches collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with Chery Northern Beaches such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for Chery Northern Beaches's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for Chery Northern Beaches's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for Chery Northern Beaches's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with Chery Northern Beaches.

Chery Northern Beaches collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records Chery Northern Beaches keeps of telephone calls, or emails received, or messages sent to Chery Northern Beaches or posted on Chery Northern Beaches's pages on social media);
• Chery Northern Beaches's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, Chery Northern Beaches collects personal information in connection with running its business directly from the individual concerned. On occasion Chery Northern Beaches may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Chery Northern Beaches stores personal information in electronic and paper form.

Chery Northern Beaches uses and discloses personal information as follows:

• to source vehicles and sell them to Chery Northern Beaches's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with Chery Northern Beaches's customers and prospective customers;
• to obtain products, services or information from Chery Northern Beaches's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Chery Northern Beaches knows about them);
• to operate and manage Chery Northern Beaches's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Chery Northern Beaches. For example, Chery Northern Beaches may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Chery Northern Beaches also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Chery Northern Beaches uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Chery Northern Beaches uses in the operation of the computer program is browsing history on Chery Northern Beaches's websites, name, contact information, and other information you may input into Chery Northern Beaches's websites. The level of human oversight Chery Northern Beaches provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Chery Northern Beaches's staff.

4. Cookies

Chery Northern Beaches uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Chery Northern Beaches's web server. Chery Northern Beaches may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Chery Northern Beaches's platforms and those social media platforms. Chery Northern Beaches's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Chery Northern Beaches's website.

5. Links to other websites

Chery Northern Beaches's website may contain links to third party websites. Chery Northern Beaches does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Chery Northern Beaches and do not wish to receive these communications from Chery Northern Beaches in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Chery Northern Beaches.

7. Overseas transfers

Chery Northern Beaches's website/s are hosted in Australia. On occasion, a third party service provider Chery Northern Beaches engages or that Chery Northern Beaches is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Chery Northern Beaches holds about them by contacting Chery Northern Beaches during business hours on 02 8459 7420 or via the contact page.

Chery Northern Beaches may require an individual making a request to verify their identity before processing their request.

Chery Northern Beaches will aim to respond to all requests promptly and within 30 days.

Chery Northern Beaches may refuse a request where permitted or required by law. Chery Northern Beaches will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Chery Northern Beaches and complaints

If you have any queries, concerns or complaints about how Chery Northern Beaches handles your personal information please contact Chery Northern Beaches during business hours on 02 8459 7420 or via the contact page. Chery Northern Beaches may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Chery Northern Beaches can understand the nature of your concern. In most cases, Chery Northern Beaches will ask that you put your request in writing.

Chery Northern Beaches takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Chery Northern Beaches's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: 02 8459 7420
• Mailing Address: 770 Pittwater Rd, Brookvale, NSW, 2100

10. Changes to Privacy Policy

Chery Northern Beaches may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.